{"id":956,"date":"2025-03-05T13:27:00","date_gmt":"2025-03-05T12:27:00","guid":{"rendered":"https:\/\/qbilsoftware.com\/?p=956"},"modified":"2025-07-21T11:41:11","modified_gmt":"2025-07-21T09:41:11","slug":"verbeterde-klantenservice-met-zendesk-en-een-ai-chatbot","status":"publish","type":"post","link":"https:\/\/qbilsoftware.com\/nl\/enhanced-customer-support-with-zendesk-and-ai-chatbot\/","title":{"rendered":"Verbeterde klantenservice met Zendesk en AI-chatbot"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"956\" class=\"elementor elementor-956\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbdeed e-flex e-con-boxed e-con e-parent\" data-id=\"3fbdeed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28277aa elementor-widget elementor-widget-text-editor\" data-id=\"28277aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ons supportteam heeft met de overstap naar Zendesk een belangrijke stap gezet naar effici\u00ebntere en verbeterde support. Dankzij de implementatie van deze geavanceerde helpdesksoftware is niet alleen onze gehele ticketadministratie gemigreerd, maar is ook onze uitgebreide Knowledge Base volledig ge\u00efntegreerd.<br \/>Snellere, betere en nauwkeurigere ondersteuning<\/p><p>Zendesk helpt niet alleen onze gebruikers, maar ondersteunt ook ons team bij het vinden van de juiste antwoorden. Door slimme integraties met de Knowledge Base en vergelijkbare tickets kunnen onze supportcollega's snellere en betere antwoorden geven. Dit betekent dat klanten:<\/p><ul><li><strong>Sneller hulp ontvangen<\/strong> dankzij directe toegang tot relevante informatie;<\/li><li><strong>Krijg betere antwoorden<\/strong> door snellere verwijzingen naar de juiste artikelen;<\/li><li><strong>Effici\u00ebnt omgeleid<\/strong> naar de juiste persoon binnen ons team.<\/li><\/ul><p>\u00a0<\/p><p>De AI-chatbot: toegankelijkheid en gemak<\/p><p>Tegelijkertijd introduceren we een AI-chatbot in onze software. Deze chatbot biedt:<\/p><ul><li><strong>Directe toegang tot informatie:<\/strong> Gebruikers kunnen snel antwoorden vinden op veelgestelde vragen, zoals het uploaden van een handtekening, het oplossen van problemen met Excel-rapporten of het bijwerken van briefhoofden.<\/li><li><strong>Tijdsbesparing voor zowel gebruikers als supportteams:<\/strong> Veelgestelde vragen worden direct beantwoord, wat tijd bespaart voor zowel de gebruiker als ons ondersteuningsteam.<\/li><li><strong>24\/7 assistentie<\/strong> Altijd beschikbaar, ook buiten kantooruren.<\/li><\/ul><p>\u00a0<\/p><p><em>In Qbil-Trade vind je de chatfunctie rechtsonder op het scherm.<\/em><\/p><p><strong>De toekomst van klantenservice met AI<\/strong><\/p><p>De overstap naar Zendesk biedt ook deuren naar verdere ontwikkelingen in het gebruik van AI voor een nog hoger serviceniveau. Zo boekt Zendesk grote stappen in Voice AI: geen muffe keuzemenu's meer, maar een natuurlijke interactie met AI die klanten direct koppelt aan de juiste persoon. Deze persoon ontvangt direct achtergrondinformatie over het vraagstuk, waardoor snelle en volledige ondersteuning mogelijk is. Wij houden u op de hoogte van deze ontwikkeling.<\/p><p><br \/>Wij geloven dat de combinatie van Zendesk en onze AI-chatbot zal leiden tot een betere gebruikerservaring. Heeft u hierover nog vragen? Neem gerust contact op met ons supportteam via <a href=\"mailto:support@18.159.93.122\">support@18.159.93.122<\/a> of via de chat. Ga je gang en test ze uit, haha \ud83d\ude09.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to the implementation of this advanced helpdesk software, not only has our entire ticket administration been migrated, but our extensive Knowledge Base has also been fully integrated.Faster, better, and more accurate support Zendesk not only [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":903,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,7],"tags":[],"class_list":["post-956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qbiltrade","category-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Enhanced Customer Support with Zendesk and AI Chatbot - Qbil - Commodities Trading ERP Software<\/title>\n<meta name=\"description\" content=\"Zendesk &amp; AI chatbot support in Qbil\u2011Trade: faster ticket help, smart KB suggestions &amp; 24\/7 availability\u2014get answers instantly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qbilsoftware.com\/nl\/verbeterde-klantenservice-met-zendesk-en-een-ai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhanced Customer Support with Zendesk and AI Chatbot\" \/>\n<meta property=\"og:description\" content=\"Zendesk &amp; AI chatbot support in Qbil\u2011Trade: faster ticket help, smart KB suggestions &amp; 24\/7 availability\u2014get answers instantly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qbilsoftware.com\/nl\/verbeterde-klantenservice-met-zendesk-en-een-ai-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Qbil - 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